While working at TmaxFintech, I read a UX case study on banking back-office transformation that helped me better understand how banking systems actually operate behind the scenes. The article clearly explained the structure of core banking and back-office systems, along with the limitations of legacy environments—such as complex workflows, low usability for internal users, and inefficiencies that build up over time.

What stood out to me was how the article approached these challenges from a UX perspective. Instead of focusing solely on technology, it emphasized redesigning workflows, simplifying information architecture, and improving employee experiences. It reinforced the idea that UX design in banking is not just about interfaces, but about enabling clarity, efficiency, and better decision-making in complex systems.

If you are interested in financial products, banking systems, or UX design beyond the surface level, I highly recommend reading this article. It offers a solid perspective on the real problems inside banking systems and shows how UX design can play a meaningful role in transforming them.